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Recruitment

Scaling Your Business with a Virtual Workforce

We all know about the business continuity benefits of virtual workforce models – this is nothing new. But, what about the incremental, less visible continuity issues that arise in contact center environments on a daily basis? I would argue that a virtual agent workforce model is perhaps most valuable in addressing the ‘everyday’ issues of scale, not just those that arise during emergencies.

Read the source article at blogs.sap.com


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