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Cloud Solution Management Solution Manager Tech Innovation

Why Cloud is the Service Catalog’s New Best Friend

The service catalog hasn’t exactly been one of the sexier topics in enterprise IT.  Introduced as a IT service management best practice with ITIL v3, the general idea is that service catalogs should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they like, and submit a service request. Not very exciting stuff. The emergence of cloud and IT-as-a-Service (ITaaS) models is changing all that.

Read the source article at Leverhawk


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