Why Cloud is the Service Catalog’s New Best Friend
The service catalog hasn’t exactly been one of the sexier topics in enterprise IT. Introduced as a IT service management best practice with ITIL v3, the general idea is that service catalogs should provide a central list of services, SLAs, and prices along with service request processes. Users go to the service catalog, pick what they like, and submit a service request. Not very exciting stuff. The emergence of cloud and IT-as-a-Service (ITaaS) models is changing all that.