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Watching the Process Edge is a Productive Activity

While most believe that there are opportunities and problems at the edge of processes, few organizations have really taken advantage of watching the edge of processes. This is where organizations can find out how to manage resources effectively while staying on track with expected business outcomes including happy customers, partners and employees. See: http://blogs.gartner.com/jim_sinur/2011/06/13/process-opportunities-are-around-the-edges/ and […]
Read the source article at Gartner Blog Network


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