Change Management Technology

The Case For – and Against – Erp Customisation

When it comes to ERP systems, the word “customisation” is one of the most dreaded terms that an executive hears. There will always be configuration and personalisation, which every ERP implementation requires, but when it comes to heavy-duty changes to the software, most executives don’t want to hear about it.

However, something strange happens during implementation. Inevitably, the business identifies one or more things that the software doesn’t do quite right, so they request to make just one minor change to the way the software is designed. Of course, this is a slippery slope, and one minor change to the software code typically leads to several more.

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