Solution Manager self services stuck in time?

If you have used the self services in Solution Manager you will have noticed that you still need to do a lot of work manually. Before anyone starts commenting that you can automate data capture I will state it myself. Yes you can automate data capturing but only to a certain extent. To be able to have as much data fetching as possible you need a buck load of agents and tools in place. Still there are many pointers left that are not captured automatically.
Read the source article at SAP Network Blog

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