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Change Management

SAP services provider market: Forrester

In its latest Forrester Wave report, SAP Services Providers, Q2 2011, authored by Liz Herbert, the researcher summarises significant changes in the SAP services market over the last two years, with acquisition and consolidation running “rampant” and new delivery models changing the game for buyers and providers. Recent major developments, some even materialising during the course of the Forrester analysis, suggest an imminent changing of the guard, with established players falling by the wayside and hungry up-and-comers jostling for supremacy.

During the several months of research for the Forester Wave analysis, a number of significant acquisitions took place, including the NTT Data Group acquiring Keane, Accenture securing Ariba’s Business Process Outsourcing (BPO) operations and Atos Origin announcing plans to take over Siemens’ IT business. Forrester’s analysis points to continued acquisitions by larger multinationals – including Accenture’s acquisition of CAS, IBM’s purchase of Cast Iron Systems, the acquisition of Diamond by PricewaterhouseCoopers (PwC), and Deloitte buying up ClearCarbon, steady investment by the India-based giants and an increase in Japanese service providers buying up companies as strong evidence the systems integrator (SI) landscape around SAP is experiencing drastic change. 

The report’s 65-criteria evaluation of SAP service providers reveals that Accenture and IBM maintain market leadership with geographical reach and the greatest span of services across the SAP lifecycle of strategy consulting, implementation, support and hosting services.

Also included in the market leader category were Capgemini, HP, CSC, HCL Axon, TCS, T-Systems, NTT Data Group and Wipro. In terms of advisory and strategy consulting and industry expertise, Deloitte and PwC lead this sector, as advisory firms with strong SAP implementation practices.

Read the source article at Inside SAP


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