SAP changes upgrade and maintenance policies
The new upgrade policy from SAP benefits customers while helping SAP battle increasingly strong market sentiment toward cloud computing.
By releasing enhancement packs, SAP lets customers add capabilities to their systems on a modular basis, without forcing a significant upgrade implementation. The new upgrade policy gives customers new features on a predictable, quarterly basis.
Extending maintenance for Business Suite is also beneficial for customers. When a vendor terminates the product maintenance period, customers must buy and implement an upgrade to continue receiving support. This forces some customers into an expensive upgrade simply to retain support, which is often essential on mission-critical software such as ERP. For this reason, support termination dates can be a contentious issue between vendors and customers.
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