The banking industry is slowly and surely disrupting itself due to two key drivers – customer experience and social banking. Traditional banks with branches have been facing pressure from direct banks (banks without branches) but now have a stealth-mode competitor in Social Banking (watch the video Fidor Bank).(Read Full Article)
Right now is the most important time of the year for a sales leader. Its the time when you not only are trying to support your teams to meet their annual quotas, but also supposedly need to be in the planning mode to make decisions on the sales quotas for the subsequent years.(Read Full Article)
The common narrative since e-commerce sites like Amazon and eBay exploded is that physical retail will die a slow, painful death. But it doesn’t have to. Entrepreneur Dax DaSilva, founder and CEO of point-of-sale system LightSpeed, wants to use technology to revive the retail experience by, ironically, bringing the best of the web into the store.(Read Full Article)
A rise in the use of mobile devices and applications has heightened the demand for enterprises to elevate their plans to deliver mobile business intelligence (BI) solutions. However, designing mobile BI solutions without understanding your audience and purpose can sometimes backfire.(Read Full Article)
Talent supply chain management (TSCM) is still a relatively new discipline, uniting workforce analytics, strategic workforce planning, variable and full-time talent sourcing and managing supplier networks.
In the name of TSCM, talent supply chain leaders consider the global workforce in its entirety – regardless of employed versus contingent versus third-party labor – and deploy the right people at the right moment.(Read Full Article)
A good white collar job provides all sorts of comforts in the office for the employees. There’s air-conditioning to keep everyone cool, hot coffee to warm things up and get people going throughout the day and into the night, and a break room where they can take a breather among other things.(Read Full Article)
The internet, social media and mobile technologies are igniting massive changes in business world. These transformations are defining the Future of Business and at the same time, defining the workplace of the future.
What is the future of work? What will the relationship between the employee and employee look like? To help answer these questions, we developed a series of questions and reached out to thought leaders in this discipline.(Read Full Article)
It’s hardly surprising that the appeal of Massive Open Online Courses continues to grow. In the United States, the average college student graduates with almost $30,000 in debt, while federal and student loan debt exceeds $1 trillion. More free courses would certainly help lift that costly burden..(Read Full Article)
Strategic planning is about setting a course for where stakeholders want the organization to head and describing in detail what needs to happen to get there. This involves some well-defined processes that happen every year in order to set and translate strategy.(Read Full Article)
In a previous post here, I discussed the reasons why outsourcing is no longer synonymous with offshoring, and in particular the fact that nearshoring is now becoming much more prevalent.
“Nearshoring” is gathering pace within higher cost, high-talent labor markets as outsourcing moves into core, strategic activities.(Read Full Article)
The sharp rise in the use of increasingly smart mobile devices has changed many aspects of our lives—not least of which is the way we work. Not very long ago employees had a personal cell phone and a corporate-deployed device they used for work—more often than not, a BlackBerry. In those days, never the mobile device twain would meet. Today, however, the lines between personal and professional use of mobile devices are blurring, and almost anything goes.(Read Full Article)
Let’s face it: We love our mobile devices and smartphones. Approximately 90% of us have these handy devices within reach 24 hours a day and check them as often as 30 times a day – every day. Because life with mobile access is the new world order, customers expect it to be an integral part in their dealings with vendors and suppliers. Plus, employees insist on incorporating mobile solutions, that they are accustomed to using, in their business strategies and daily routines.(Read Full Article)
As the demand for access to information anytime and anywhere only continues to grow within businesses, many are turning to not one, but rather two solutions, to fulfill their needs: mobile and cloud. Mobile cloud platforms provide the tools, technologies, and infrastructure businesses require to be successful in today’s world.(Read Full Article)
Outsourcing has never been the same as offshoring, yet it seems the two concepts have become increasingly interchangeable over the past decade. Despite the long history of outsourcers as leaders in innovation and in delivering practical workforce management solutions, offshoring has increasingly stolen the spotlight and thunder (and not always in positive ways).(Read Full Article)
It has become the norm instead of the exception – companies are using mobile devices to run just about every business process. They are leveraging mobile to support sales staff from wherever they are, and in real time.
From the days when Apple was the only retailer to use their iPod devices to eliminate the need for lines and allow employees to check customers out on the spot, to the recent announcement that Chili’s would be adding mobile device kiosks to restaurant tables to make payment processing more transparent and simple – it’s the way of the world and companies ...(Read Full Article)
A PhD student working with the Platform Research group at SAP has won the Young Investigator Award at this year’s CompArch conference in Vancouver, Canada He posed the question: While programming, is it possible to forecast the impact code will have on the performance of the system as a whole?(Read Full Article)
We all know about the business continuity benefits of virtual workforce models – this is nothing new. But, what about the incremental, less visible continuity issues that arise in contact center environments on a daily basis? I would argue that a virtual agent workforce model is perhaps most valuable in addressing the ‘everyday’ issues of scale, not just those that arise during emergencies.(Read Full Article)
A lot of businesses have been eagerly awaiting Apple’s iOS 7 release, that finally arrived yesterday. The new OS will undoubtedly have an impact on the entire enterprise mobile management marketplace, and many vendors are sharing their opinions as they relate to their own mobile security solutions.(Read Full Article)
Employees using technology such as a digital tablets I use the word “technology”, but McKinsey prefers “digital” No matter, the consulting firm’s global survey indicates that not only can new technology enable increased revenue, customer satisfaction, and improved processes, but CEOs are stepping up to lead such efforts.(Read Full Article)
Endress+Hauser AG (E+H) has achieved what many companies struggle to do – a successful business intelligence (BI) project that drives better business decisions using dashboards.(Read Full Article)
As innovative consumer mobile apps continue to redefine the retail industry, will iPad-wielding sales associated be the next wave?
I asked myself this question at Nordstrom at Stanford Shopping Center a couple of weeks ago during their anniversary sale event. Unlike many other stores that seem to advertise a sale almost every weekend, Nordstrom has only one or two annual sale events with real discounts even on high-end brands. Consumers have noticed and the place was buzzing with activity.(Read Full Article)
Many companies have embraced cloud technology for everything from human resources to customer relationship management, yet the finance department isn’t jumping on board. What’s holding them back and how can they benefit from cloud-based financial systems?(Read Full Article)
There are many ways to describe BYOD from a corporate finance perspective but there is a prevailing view is likely to be that by not paying for mobile devices, by doing nothing, corporations are saving money. There are many ways the concept can be flawed from an IT perspective, support issues, application rollout issues, and security issues. But the number one issue that wins the day in BYOD is that it’s "free".(Read Full Article)
Once your company makes the decision that a custom app can help your business, the next, and often most important, decision is how you will go about building said app. If you work in a small business, it almost assuredly makes more sense to hire an external specialist to develop the app for you. If you work in a large enterprise, though, there are some potential advantages to handling those efforts in-house.(Read Full Article)