Joburg’s billing hangover persists

The City of Johannesburg is owed R17.2 billion, and has been ascribed to its declining ability to provide accurate bills, with some 110 000 residents and businesses complaining each month that the invoices are wrong, and a failure to resolve old errors. As a result, there are fears that a continuation in the trend will see a resurgence of the billing crisis blamed on post-implementation issues with a SAP migration.

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