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CRM Technology

Is the Balanced Scorecard really a Top 5 Management Tool? If it’s not then it should be!

Previously cost reduction tools such as Downsizing and Offshoring were prominent, but this time out, the five management tools that respondents said they used most often were Strategic Planning, Customer Relationship Management, Employee Engagement Surveys, Benchmarking and Balanced Scorecards, (BSC). That Balanced Scorecards figure in this list at all is quite remarkable; that they should be the most frequently used tool in EMEA is truly astonishing.

Read the source article at CFOKnowledge


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