Digital Transformation

Is Collaboration Part of Your Customer Experience Strategy?

The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or improved way. These so called customer facing activities are obviously a critical part of a CX strategy but there’s a lot more.

Read the source article at Enterprise Irregulars

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