CRM Digital Transformation Tech Innovation

Blowing Up Customer Engagement

For years it€™s been impossible to read a magazine or attend a seminar without having it drummed into our heads that customers are at the center of a successful business. That’s become an obvious truth. What’€™s not as obvious is that over the last dozen years we have actually progressed through three distinct eras of customer engagement and that the one on the horizon today is going be catastrophically disruptive.

Read the source article at Agile Development and Experience Design

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